The first line of defense for technical support in the DPS is the Technical Contact person at each school. If this person is unable to solve the problem at hand, the DoTS Hotline (764-3888) should be called. They will either log the request and send out a School Support person to troubleshoot the problem, or refer it over to the hardware repair vendor. If the problem is hardware related, it may require that the machine-in-question be taken off-site for repair. For repairs conducted by the contracted repair vendor, the specific piece of equipment will be billed for the repair up to its "salvage value". The cost for these will initially be absorbed by the district. When a machine reaches its salvage value, the school will be responsible for covering the cost of any further repairs.
With this said, it may well behoove DPS staff members confronted with a technical problem to seek a remedy on their own. The following sites focus on technical troubleshooting and may provide just the solution to the problem at hand. This isn't only for techies... stalwart intermediates and bold novices should also dive into these waters. The seas may seem uncharted, but rest assured that many others are out there too.